Terms and Conditions

Beta Reader Bookings LLC Terms and Conditions and Refund Policy

The author (customer) retains all rights to their manuscript and beta reading report. Beta Reader Bookings LLC and beta readers who contract with the company acknowledge that they do not own the work.

Orders can rarely be cancelled by the customer once a beta reader begins reading (typically within two business days from the order date, less for expedited orders). We may consider cancellation requests for rare circumstances.

Full refunds are permitted when (1) customers do not receive their feedback within two weeks of their chosen timeline, (2) the customer requests a cancellation by emailing [email protected] and requesting a refund within 48 hours of the order date for standard delivery (within 24 hours for expedited delivery options). Customers may have delivery fees refunded when feedback is not delivered by the timeline indicated. Partial refunds may also be granted for other reasons. Customers should contact [email protected] with any partial or full refund requests.

Beta Reader Bookings LLC may cancel and refund your order when you did not disclose trigger warnings if we determine that, as a result, we cannot fulfill your order within the timeframe you specified during checkout.

Customers have the option of uploading up to five specific questions. This is an optional free add-on service. Failure to upload your questions during checkout does not warrant a refund. Customers may email us with their questions within 48 hours of the order date for standard delivery (within 24 hours for expedited delivery options) if they failed to do so during checkout.

Beta Reader Bookings LLC may bill you for additional charges when (1) your word count exceeds the word count you indicated during checkout (We may bill you for up to $.0015 per word over the indicated limit), or (2) you uploaded a file with more than five questions (We may bill you for up to $5 per additional question), or (3) one or more of your questions asks for more than one answer (We may bill you for up to $5 per additional answer requested).

By accepting our terms and conditions, you authorize Beta Reader Bookings LLC to process your order, using the information you have provided.